At Wallper, we are committed to providing a high-quality product and ensuring user satisfaction. However, we recognize that there may be circumstances in which you may wish to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued, in accordance with applicable consumer protection legislation and our internal procedures.
This Refund Policy forms part of the Terms of Use and is applicable to all users who have made a purchase via our official channels.
Eligibility for Refund
We offer a 14-day money-back guarantee from the date of purchase. This policy applies globally to ensure a fair and consistent experience.
To be eligible, your request must be received within fourteen (14) calendar days of the original purchase date.
Include in your email: the email address used at checkout; a brief explanation of the reason (optional); and optionally your order ID or the last 4 digits of the payment card for verification.
We may request additional information solely to verify the purchase and authenticity of the request.
Important notes: You can request a refund even if the software has been downloaded, installed, or activated, and even if the license has been used on up to three (3) personal devices, provided you are within 14 days.
Justification is not required, though feedback is appreciated.
Method and Processing of Refunds
All payments are processed securely through Stripe (including Apple Pay and major cards).
If approved, refunds are issued to the original payment method used.
We do not process refunds to alternative methods.
Processing time depends on your financial institution and is typically 3–10 business days.
We do not charge refund handling or processing fees.
Cases Where Refunds Are Not Granted
Requests made after the 14-day window.
Violation of our Terms of Use, including unlawful, harmful, or abusive use.
Misuse of license: sharing, sublicensing, redistribution, or resale.
Abuse of the refund policy, including repeated refund requests, fraudulent behavior, false identity, or payment disputes.
If the user’s account (where applicable) has been suspended or banned due to policy breach or detected fraud.
We may deny refunds where we have a good-faith belief the request is dishonest or abusive.
Additional Considerations
Wallper licenses may be activated on up to three (3) personal macOS devices per license key.
Eligibility is based exclusively on compliance with the 14-day timeframe and adherence to our Terms of Use and this Refund Policy.
Refunds are not guaranteed and are issued at our reasonable discretion.
We may interpret, apply, or amend this policy in accordance with applicable law and specific case circumstances.
How to Submit a Refund Request
Email subject: Refund Request – Wallper.
Email body: include the email used for purchase and a short explanation of your reason.
We aim to respond within 3 business days, subject to volume.
Your Statutory Rights
This policy does not limit or exclude rights under applicable consumer protection laws. If specific statutory refund rights apply in your jurisdiction (e.g., EU Consumer Rights Directive), those rights are respected in full.