Troubleshooting. Get Assistance with Common Issues.

Open Wallper from the menu bar and click Pause / Resume. If that does not help, set another wallpaper and then switch back. You can also quit Wallper from the menu bar and open it again.

First, try setting the wallpaper again from the app. Wallpapers may also pause automatically when another app is in full screen or when performance-saving settings are enabled.

macOS may recreate desktop spaces when displays change. Open Wallper and apply the wallpaper again after connecting or disconnecting a monitor.

Wallper is optimized to run efficiently in the background. When an app is in full screen, wallpapers can automatically pause and use virtually no system resources.

Battery usage is minimal, but live wallpapers still use some system resources. Wallper includes smart settings such as reducing quality on battery and auto-pausing wallpapers to improve efficiency.

Loading speed depends on your location and internet connection. Wallper servers are currently based in Europe, so loading can be slower if you are farther away. We are already working on improving global performance.

Check your quality settings. Wallper may reduce quality to improve performance or battery life. For the best visuals, use a high-resolution wallpaper and increase quality in settings.

No. Wallper does not require an account. You can use the app with a 7-day free trial, and after that you only need a one-time Wallper Pro license key.

Your license key is shown on the website right after purchase and is also sent to the email you used at checkout. If you cannot find it, contact support@wallper.app with your purchase email and purchase date.

Make sure the key is copied exactly as shown, without extra spaces. A single Wallper Pro license works on up to 3 personal Macs. If you still cannot activate it, email support@wallper.app.

Yes. Your Wallper Pro license can be used on up to 3 personal devices. If you switch Macs or reach the limit, contact support and we will help you manage your devices.

Download the latest .dmg from the download page, open it, drag Wallper into Applications, and launch the app.

Wallper is notarized by Apple, but macOS can still show a security warning for apps downloaded from the internet. Go to System Settings → Privacy & Security and choose Open Anyway.

Open System Settings → General → Login Items and make sure Wallper is enabled. You can also toggle Launch at login off and on again inside Wallper settings.

If the auto-update does not work, download the latest version from the download page, replace the old app in Applications, and launch Wallper again.

Yes. Join our Discord community and you will receive a promo code for 10% off your purchase. Discord

Your license is shown after purchase and sent to your checkout email. Please check your inbox and spam folder. If you still cannot find it, email support@wallper.app with the email used for purchase and the purchase date.

Wallper Pro includes a 14-day money-back guarantee. To request a refund, email support@wallper.app with your purchase email and order details.

Email support@wallper.app with your company name, billing details, and purchase email. We will help you with the invoice.

Yes. Wallper works on both Apple Silicon and Intel Macs running macOS 14.6 or newer.

Yes. Wallper supports external displays, including high-resolution and Retina monitors.

Yes. You can set different live wallpapers for each display in a multi-monitor setup.

No. Wallper is currently available only for macOS.

Follow our step-by-step guide here: Lock Screen setup guide. Lock Screen wallpapers require macOS 26 or newer.

Make sure you are on macOS 26 or newer. Then open Wallper settings, enable Use Lock Screen & Screensaver, and set a wallpaper again. Full guide: Lock Screen setup guide.

The Wallper section usually appears after the feature is triggered. Enable Use Lock Screen & Screensaver in Wallper settings, then set a wallpaper again. Guide: Lock Screen setup guide.

Wallper uses native macOS integration and Apple’s Lock Screen pipeline. There are no overlays, background daemons, or hacks. Full guide: Lock Screen setup guide.

Yes. Open My Media in Wallper and upload your own video for personal use. It becomes available instantly and stays local on your Mac.

No. Videos uploaded for personal use from My Media are not added to the community library.

Yes. You can submit wallpapers directly from the app. You can also add your author name or source before submitting.

No. Community submissions are reviewed manually for content, quality, and playback before they appear in the library.

Yes. Downloaded wallpapers are stored locally and can be removed from the app anytime to free up space.

Downloaded wallpapers are stored locally on your Mac for fast playback. They are not streamed after download.